Drake Audio-Visual

Drake Audio Visual Ltd is committed to protecting your privacy.

This Privacy Policy sets forth our policy with respect to information that can be associated with or which relates to a person and/or could be used to identify a person (“Personal Data”) that is collected. “Non-Personal Data” as used in this Privacy Policy is therefore any information that does not relate to a person and/or cannot be used to identify a person. We take the privacy of your Personal Data seriously. Because of that, we have created this Privacy Policy.

Please read the following privacy policy carefully to understand our practices regarding your personal data. By using our website www.drakeav.com (our ‘Website’), you are accepting and consenting to the practices described in this policy.

 

Depending on the purpose for which you are providing your personal data, the data controller (or entity responsible for the data collected) will be us. Within the context of this policy ‘we’ mean Drake Audio Visual Ltd.

Drake Audio Visual Ltd, 89, St Fagans Road, Fairwater, Cardiff CF5 3AE (registered in England: 424013).

Personal Data We May Collect From You

Drake Audio Visual Ltd may collect the following data about you:

Information provided by you through our Website. This includes information provided at the time of registering to use our Website, subscribing to our services, posting material or requesting further services. We may also ask you for information when you respond to a survey and/or when you report a problem with our Website

If you contact us, we may keep a record of that correspondence. If you send us personal information which identifies you via email, we may keep your email and email address

Details of transactions you carry out through the Website; for the fulfilment of your orders and details about payment to and from you

If you visit our Website we may collect information that is available from your browser. This includes, but is not limited to, traffic data, location data, operating system and browser details, weblogs and other communication data. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual

Details of your access to our online resources or other materials

Providing CVs or other information about yourself for specific purposes

How We Use Your Data

Your data will only be used for the purposes indicated when you submit the data or as detailed under this privacy policy.

We use personal information held about you in the following ways:

• to update our records
• to compile information relating to your interest in our products and services and make recommendations about goods and services and other areas that may interest you
• to provide you with information about our products and services which may interest you. If you are working for an existing customer or supplier, we will only contact you by electronic means (e-mail) with information about products and services similar to those which were the subject of a previous interest to you. If you are a new person contacting us, we will contact you by electronic means only if you have consented to this. You can opt-in/out of such notifications by following the instructions on the relevant forms set out on this Website (or elsewhere as applicable) or at any time after providing your information
• we may analyse your data to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information.

Lawful Basis for Processing

We process personal data only where we have a lawful basis to do so under UK data protection legislation. Depending on the circumstances, this may include:

• performing a contract with you;
• complying with a legal obligation;
• pursuing our legitimate business interests where these do not override your rights and freedoms; or
• where you have given your consent.

Disclosure of Your Data

We will only share personal data internally where this is necessary for the operation of our business. We will not transfer any of your data to any third parties without your permission or unless indicated in this privacy policy or agreed by you on a form on our Website.

We may disclose your personal information to third parties without obtaining further consent from you including:

to our subcontractors for the performance of any contract we enter into with you

where we outsource any of our business functions under which we collect or store your data, in which case we will ensure that any such service provider adheres to at least the same obligations of security with regard to your data as undertaken by us

where we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms & Conditions and other agreements; or to protect our rights, property, or safety of our employees, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will never sell your data to third parties for the purposes of marketing.

Software providers

• Capsule CRM
• Transpond Marketing
• Sage Cloud Accounting
• Microsoft 365
• WP Engine (website hosting)

We use carefully selected third-party service providers to help us operate our business. These include providers of customer relationship management (CRM), email marketing, cloud accounting, website hosting and IT support. Where these providers process personal data on our behalf, they do so under contractual arrangements requiring them to protect personal data in accordance with applicable data protection laws.

International Transfers

Some of our trusted third-party service providers may store or process personal data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection legislation. These safeguards may include adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, the International Data Transfer Agreement (IDTA), or other recognised transfer mechanisms where appropriate.

Where we Store Your Data

Personal data is stored using secure systems provided by carefully selected third-party suppliers. Where data is stored or processed outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection legislation. We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss or misuse.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. When personal data is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

If you do not wish to hear about promotional materials etc, you have the right to ask us not to process your personal data for marketing purposes. You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us. We will update your information as soon as reasonably practicable.

Under UK GDPR, you may also have the right to request correction or deletion of your personal data, restrict or object to its processing, request the transfer of your personal data, or withdraw your consent where processing is based on consent. These rights may be subject to certain legal conditions and exemptions.

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Access to Information

You have the right to request a copy of the personal information we hold about you. This is known as a Subject Access Request and is provided in accordance with UK GDPR and the Data Protection Act 2018.

If you would like to make a Subject Access Request or have any other related queries, please email enquiries@drakeav.com

Accuracy

We will take reasonable steps to create an accurate record of any personal data you have submitted. However, we do not assume responsibility for confirming the ongoing accuracy of your personal data. If you wish to update your personal data, please contact us by email.  We will update your information as soon as reasonably practicable.

Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse the website and also allows us to improve it. Please see our Cookie policy for further information.

Changes

Any changes we may make to our privacy policy in the future will be posted on this page. By continuing to use our Website you will be deemed to have accepted such changes.

Contact

For any questions about this Privacy Policy or your personal data, please contact:

Email: info@drakeav.com

Telephone: 02920 560333